Payment information

• We accept payments via credit card or debit card with a valid United States billing address. Accepted cards include Visa, Mastercard, American Express, and Discover.
• Your billing address must match the address registered to your credit card for successful transaction processing.
• Incorrect billing addresses may result in your bank holding funds for several business days, as per your client/bank card contractual agreement.
• Please note: our company cannot hold funds or process your card if the credit card billing address is incorrect.
• All transactions are securely processed. This website uses SSL encryption to safeguard personal and payment data.
• To prevent potential issues, please refrain from using autofill on credit card authorization fields.

Card processing fees

• A 3% convenience fee will be applied to card transactions.
• This fee is not included in the original quote or contract.
• If necessary, please contact our office to make adjustments to your paperwork.

New trip bookings

A non-refundable, non-transferable 10% deposit is due upon receipt of the signed contract. The remaining balance is due 30 days prior to the departure date.

Trip cancellations

If your trip is cancelled or rescheduled between 25 and 30 days prior to the date of departure, a 50% cancellation fee will apply (50% refund). No refunds are due for cancellations under 24 days from the departure date. Cancellations must be made in writing and cannot be made verbally.

Price adjustments

Charges are based upon the information supplied at the time of booking and are subject to change according to actual services rendered.

Refunds

Our office staff will process your refund within 30 days of the written cancellation. Refunds are based on your trip contract agreement.

What information do we collect?

We collect information from you when you fill out a form. When ordering or requesting a quote on our site, you may be asked to enter your name, email address, mailing address, phone number, charter details, or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

To process transactions and improve customer service. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information. We offer the use of a secure server: all supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database, accessible only by those authorized with special access rights who are required to keep the information confidential.

After a transaction, your private information (credit card, name, billing, contact number, charter information, etc.) is kept on file for one year for possible IRS audit purposes.

Do we use cookies?

We do not use cookies.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.