|Please Note: Before proceeding with your payment process, if you have not confirmed your transaction with our office staff, please contact our team to obtain your charter number for this transaction before processing your payment.|
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, name, billing, contact number, charter information etc.) will be kept on file for 1-year in order to have on file for a possible IRS audit.
What information do we collect?
We collect information from you when you fill out a form.
When ordering or requesting a quote on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, charter details or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
New Trip Bookings
A non-refundable/non-transferable (10%) deposit is due upon receipt of this signed contract. The remaining balance is then due (21) days prior to the departure date.
If your trip is cancelled (15) days or more from date of departure, a refund, (excluding the amount of deposit), is due. No refund is due for cancellations under (15) days of departure date. Cancellations must be in writing and cannot be made verbally.
Charges are based upon the information supplied at the time of booking and are subject to change according to actual services rendered.
Our office staff will process your refund within 30 days of the written cancellation contract. Refunds are based on your trip contract agreement.